From Order Placement to Delivery
This policy explains how we handle order preparation, shipping arrangements, and common delivery questions.
1. Order Confirmation and Preparation
After checkout, you should receive an order confirmation when the transaction is successfully recorded.
Orders are prepared after payment verification. Processing time can vary depending on product availability, order size, warehouse operations, and seasonal demand.
Please allow additional time during public holidays or promotional periods.
2. Delivery Destinations
Available destinations depend on our shipping arrangements and the products purchased. The destinations and methods supported for your order will be shown during checkout when available.
We reserve the right to restrict delivery where shipping is unavailable or prohibited by applicable regulations.
3. Shipping Charges
Shipping fees, if applicable, are calculated or displayed during checkout based on the available shipping options and relevant order details.
Customers placing international orders may be responsible for customs duties, import taxes, or other charges imposed by the destination country unless those amounts are collected in advance.
4. Estimated Delivery Windows
Any delivery timeframe shown on our website or during checkout is an estimate unless explicitly identified as guaranteed.
Delays may occur because of carrier operations, customs clearance, adverse weather, transportation disruptions, or other events beyond our reasonable control.
5. Tracking Your Shipment
When tracking is supported, shipment details will be made available after dispatch through the relevant notification or tracking method.
Tracking information may not update immediately after a package is handed to the carrier.
6. Address Accuracy
Customers are responsible for reviewing their delivery details before submitting an order.
If you discover an incorrect address, contact customer support promptly. We will determine whether an update is possible based on the order's current processing status.
7. Delivery Exceptions
If an order is delayed beyond its estimated delivery window, arrives with visible damage, or cannot be located, please contact us with your order number and relevant details.
We will review the issue and explain the next steps based on the available shipping information and applicable policies.